Contact the winzie-se.com editorial team
Start playingQuestions about our independent gambling information, reviews or website content? Write to us at [email protected], and we will aim to respond within 48 hours. For a general introduction to the brand and the information we publish, visit Winzie.
Who you are writing to
Our inbox is handled by the winzie-se.com editorial team. We review publicly available information about gambling operators, explain their bonuses, payment methods, verification processes and responsible gambling tools, and flag terms that readers should consider before signing up.
We are an information portal rather than the operator. That distinction matters because we can explain how a service works, but we cannot act on a player's behalf or make changes to an account.
The boundary between editorial questions and account support
Account-specific assistance falls outside our role. We cannot register an account, complete identity checks, change a bonus selection, reverse a bet, release a withdrawal or adjust a gambling limit on the operator's platform.
If you have already registered and need help with a deposit, withdrawal, game or technical issue, use the operator's own support channels. Keep your account details and payment information within that secure support process, and do not send sensitive documents by email to our editorial inbox.
Email and response times
Send clear information about the page or claim you are asking about. A page address, the wording of a promotion or a screenshot-free description of the issue will usually help us respond more quickly. We aim to reply within 48 hours, although complex questions may take a little longer to check.
Our email address is [email protected]. We cannot accept gambling-related deposits, payment requests or account credentials by email. Never include card details, online banking passwords or identity documents in your message.
Reaching the operator for account matters
Winzie offers live chat and email support through its own platform. Use those channels for anything tied to your account, including registration, verification, payments, withdrawals or technical faults. The operator's support team is the appropriate route because it can securely review account records and take action.
When reporting a concern, have your account details, transaction reference and a clear timeline ready. Do not include them in an email to this portal unless the issue concerns the accuracy of our own editorial content.
Escalating a complaint
Start with the operator's own complaint process so it can investigate the matter and provide a formal response. The operator states that betting disputes must be raised within three days of the relevant result being decided, and it identifies CADRE as its alternative dispute resolution body for eligible cases.
For advertising or editorial complaints about winzie-se.com, contact us directly. Include the relevant page and a concise account of the issue so we can investigate whether the wording needs correcting.
Responsible gambling support
Support is also available if gambling is causing you concern. GamCare provides advice and support, while the National Gambling Helpline is available on 0808 8020 133, free and 24 hours a day. For independent information and self-assessment tools, visit BeGambleAware.org.
Access to gambling services is restricted to adults aged 18+. This page is for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity. Access is limited to visitors aged 18 and over (18+). Free, confidential help with gambling is available through BeGambleAware.org.